Privacy Policy

Introduction

BRK Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website or providing us with your personal information, you consent to the practices described in this policy.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

We collect information that you provide directly to us when you:

• • Fill out our contact form or request a quote
• • Contact us by phone, email, or other means
• • Engage our services for construction or engineering projects

Personal information we may collect includes:

• • Full name
• • Email address
• • Phone number
• • Property address or project location
• • Service type requested and project details
• • Any other information you choose to provide

How We Use Your Information

We use the information we collect for the following purposes:

• • To respond to your inquiries and provide requested quotes
• • To communicate with you about your project or service request
• • To deliver construction, engineering, and contracting services
• • To maintain records for legal and business purposes
• • To improve our website and services
• • To comply with legal obligations and protect our rights

We will only use your personal information for the purposes for which it was collected, unless we obtain your consent or are legally required to use it for another purpose.

Data Storage and Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• • Secure HTTPS encryption for data transmission
• • Form submissions processed through secure Netlify infrastructure
• • Limited access to personal information on a need-to-know basis
• • Regular security reviews and updates

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you of any breach that may affect your personal information as required by law.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• • Service Providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., Netlify for form processing), under strict confidentiality agreements
• • Legal Requirements: When required by law, court order, or government regulation
• • Business Protection: To protect our rights, property, or safety, or that of our clients or others
• • With Your Consent: When you have given us explicit permission to share your information

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

Project-related information may be retained for up to 7 years to comply with Quebec construction industry regulations and for warranty purposes.

Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

• • Right to Access: You may request access to the personal information we hold about you
• • Right to Correction: You may request that we correct any inaccurate or incomplete information
• • Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements
• • Right to Withdraw Consent: You may withdraw your consent to our use of your information at any time
• • Right to Complain: You may file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our website. You can control cookie settings through your browser preferences.

We do not use third-party advertising cookies or tracking for marketing purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Significant changes to this policy will be communicated through a notice on our website or by direct communication if we have your contact information.